FAQ:

How can I track my order?

Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and whereabouts of your package. Simply click on the provided link or visit the carrier's website and enter the tracking number to get real-time updates.

What are the shipping costs?

Shipping costs may vary depending on the destination country, shipping method, and the weight of your order. We offer competitive shipping rates and strive to provide affordable options for our customers. The exact shipping costs will be calculated and displayed at checkout before you finalize your purchase.

What if my order doesn't fit or isn't what I expected?

We understand that sometimes an item may not fit perfectly or meet your expectations. In such cases, we offer a 14-day return policy. You can initiate a return request within 14 days of receiving your order, and our customer support team will guide you through the return process. Please refer to our Return Policy for more details.

Are there any additional customs fees or import taxes?

Customs fees, import taxes, or other charges may apply depending on your country's regulations. These additional costs, if applicable, are the sole responsibility of the customer. Please check with your local customs office for more information on any potential charges.

How do I contact customer support?

If you have any questions, concerns, or inquiries, our customer support team is here to assist you. You can reach out to us via email at support@tidepanel.com or through our live chat feature on our website. Our support team will respond to your query as soon as possible and provide the necessary assistance.

Is my personal information secure?

We take your privacy and security seriously. Our website uses encrypted technology to protect your personal information during the checkout process. We do not share your data with third parties without your explicit consent. You can learn more about our privacy practices by reviewing our Privacy Policy.

If you have any further questions or need clarification on any other aspect of our website or services, please feel free to reach out to our customer support team. We are here to ensure your complete satisfaction and provide a positive shopping experience.